Question 1

What is Dynamics 365?

Accepted Answer

Dynamics 365 is Microsoft's family of business applications: ERP, CRM, customer service and more. Business Central is the ERP system for small and medium-sized businesses. For large groups, Microsoft has Dynamics 365 Finance and Supply Chain Management, which grew out of Axapta. Dynamics 365 replaced the earlier products NAV, AX, GP and Dynamics CRM.

Question 2

What is Business Central?

Accepted Answer

Microsoft Dynamics 365 Business Central is a cloud ERP system that brings together finance, sales, purchasing, inventory, projects and operations. It is the successor to Dynamics NAV, also known as Navision, and the Danish version has Danish VAT and OIOUBL (the Danish e-invoicing format) built in.

Question 3

What is the difference between Essentials and Premium?

Accepted Answer

Essentials covers finance, sales, purchasing, inventory, projects and subscription billing. Premium adds two things: manufacturing (production BOMs, routings, MRP) and service management (service orders and service contracts). Note that the whole business has to move to Premium if you switch on the Premium experience. Users with Essentials cannot sign in to a company that runs Premium.

Question 4

What does it cost for employees who only need to approve or record time?

Accepted Answer

A Team Members licence at DKK 51.70 per user/month is enough for them. It gives read access, lets them approve in workflows and fill in timesheets, for example. It cannot post sales or purchase documents, so check what the employee actually needs to do before you choose.

Question 5

Can employees see data in Microsoft Teams without a paid BC licence?

Accepted Answer

Yes. Employees with a supported Microsoft 365 licence (e.g. Business Basic, Standard, Premium or E3/E5) can read Business Central records that are shared with them in Teams. They cannot change anything or open BC in the browser. This requires the business to have at least one user with a Business Central licence, and access must be set up by an administrator.

Question 6

Where do you buy Business Central?

Accepted Answer

Business Central licences are only sold through a Microsoft partner (CSP). With us, you buy the licences directly, and the same two developers handle setup, data migration and support afterwards. We also sell the other Microsoft 365 licences.

Question 7

Can we integrate the system with our existing payroll system and webshop?

Accepted Answer

Yes. Shopify has a standard connector from Microsoft. WooCommerce runs through our own Invice WooCommerce Connector, and Magento and other platforms connect through BC's APIs. Payroll is typically posted as a general journal imported from the payroll system. What takes time is rarely the connection itself, but agreeing which system owns prices, stock and customers.

Question 8

Can we keep our close integration with Microsoft Excel and Outlook?

Accepted Answer

Yes. Every list can be opened in Excel, and with the Excel add-in you can edit data and send it back to Business Central. In Outlook you can see the customer's balance and documents next to the email and create quotes without leaving your inbox.

Question 9

Does it run on Mac and mobile?

Accepted Answer

Yes. Business Central runs in all modern browsers, as a desktop app on Windows and Mac and as an app for iOS and Android.

Question 10

How quickly can we be up and running with the system?

Accepted Answer

A standard setup with finance, VAT and banking can go live in a few weeks. What lengthens projects is rarely BC itself, but integrations, data migration from the old system and decisions about the chart of accounts and dimensions. If you are coming from C5 or NAV, we bring the history across.

Question 11

Is our data secure, and where is it stored?

Accepted Answer

Access is controlled through Microsoft Entra ID (formerly Azure AD), and data is encrypted. Danish Business Central environments are hosted in Microsoft's European data centres within the EU Data Boundary.

Question 12

Can we run Business Central on our own servers (on-premises)?

Accepted Answer

Yes, but Copilot, the Sales Order Agent and the Payables Agent are only available in the online version, and the same applies to the Shopify connector and access via Microsoft 365 licences in Teams. Most of the businesses we help today move the other way: from on-prem BC or NAV to online.

Question 13

Do the AI features need separate training?

Accepted Answer

No. Copilot and the agents work on your existing data and with the permissions the user already has. Microsoft does not use your data to train the models. Copilot is included in the licence, while the agents are billed per use via Copilot Credits.

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