There are two kinds of AI in Business Central. Copilot is a set of assistive features in the screens, and they are included in the licence. The agents work independently in the background on orders, supplier invoices and expenses, and are billed per use. Both work in Danish. Here is what they do, and where they fit alongside what you already run.
Monitors a shared mailbox of customer enquiries. It reads the email and attached PDFs, identifies the customer from the email address, checks whether the items are in stock and creates a quote or an order, which an employee approves before the reply is sent. It only works as well as your contact data: if the email address is missing on the contact, a person has to step in every time.
Monitors a mailbox for supplier invoices as PDFs, reads the header and lines, identifies the vendor and prepares a draft purchase invoice ready for approval. Note: in Denmark a large share of invoices arrive as OIOUBL (the Danish e-invoicing format) or Peppol rather than as PDFs. If you have Continia Document Capture, it already handles both, so the agent is most relevant where the volume of PDFs is high.
The employee uploads a receipt, the agent reads it and creates the expense, which then goes for approval. If you already run Continia Expense Management, it is worth comparing the flow before you switch the agent on.
Included in the licence. Switched on and off per feature on the Copilot & agent capabilities page.
Copilot suggests matches between bank statement lines and open entries, including those the standard rules do not catch. You approve the suggestions before anything is posted.
Generate an item description from the item card's attributes, in Danish too. With a Shopify integration, the text can go on to the webshop.
Ask about your data in plain language, for example which customers have overdue invoices, and get the answer without building a report.
Describe the view you want, for example revenue per customer per month, and Copilot sets up filters and groupings on the list.
