SBR Electronic is an authorised Bang & Olufsen dealer where TVs, speakers and other consumer electronics are repaired every day. With a tailored extension from Invice, the entire workshop runs directly in Microsoft Dynamics 365 Business Central, from the moment a product is handed in until the invoice is sent. It saves the business 15 hours a week.
- Customer
- SBR Electronic ApS – Authorised Bang & Olufsen dealer
- Industry
- Sales, repair and servicing of consumer electronics
- Contact
- Kenneth Ladefoged Sørensen, Managing Director and Owner
- Location
- Buddinge, Denmark
- Employees
- 6
- Solution
- Microsoft Dynamics 365 Business Central (cloud) + a tailored service module from Invice
- Result
- 15 hours saved per week
- Core areas
- Service orders, IRIS fault codes, warranty, loan units, technician scheduling, B&O spare-part prices
The challenge: A workshop is not a webshop
Business Central is built for buying and selling goods. An electronics workshop has far more to handle than that. Every product handed in has its own story: a serial number, a fault described in the customer's own words, packaging and accessories to be recorded, a warranty that may apply, spare parts to be ordered in, and a customer who would like to borrow a unit in the meantime.
As an authorised B&O dealer, SBR Electronic also has to meet the manufacturer's requirements. Faults and repairs must be recorded to the industry standard, and spare-part prices must always follow B&O's price lists.
SBR Electronic has built up that knowledge over many years, and its workflows have been refined over a long time. When the company moved to Business Central in the cloud, the goal was clear: the system had to fit the workshop, not the other way round.
“We don't need a system where we have to keep track of repairs in a spreadsheet on the side. Everything, from the fault code to the invoice, has to be in one place.”
Kenneth Ladefoged SørensenManaging Director and Owner, SBR ElectronicThe solution: A service module in Business Central
Invice developed an extension for Business Central that gives SBR Electronic a complete service module tailored to their workshop.
The service order at the centre
Every repair is created as a service order with the customer, delivery address, serial and type number, the customer's description of the fault, the condition of the packaging and the accessories handed in. The order can be prioritised as Normal, Urgent or Express and can be given a maximum price or a fixed price including spare parts, so the customer knows what the repair will cost.
Statuses that give an overview
Orders follow a status flow that SBR has set up themselves, from Waiting through In progress to Completed. The system also records when spare parts were ordered and received. That way, everyone in the workshop can see where a product is and what is still missing.
IRIS fault codes – the industry's common language
Technicians record condition, symptom, section, defect and repair with IRIS codes, the industry standard for fault codes on consumer electronics. Type numbers are linked to reporting groups, so data can be reported to the manufacturers in the right format.
Warranty, rental and repeat repairs
Every order is given a billing type: Preparation, Chargeable, Warranty, Service, Rental agreement or Repeat repair. The system checks warranty entries and serial numbers on its own, and warranty certificates can keep track of insurance, term and premium.
Loan units
If the customer needs to borrow a unit while their own is being repaired, the loan unit is linked to the service order, and a loan form is printed for the customer to sign.
Find the order in seconds
When a customer calls, staff can search by serial number, reference or phone number and find the right order straight away.
Technician scheduling
Working time is planned per order and per employee with start and end times, and each entry is marked as billable or not.
From workshop to invoice
When the repair is finished, the service order is turned into a sales invoice in Business Central straight away. SBR has its own layouts for service quotes, packing slips, deliveries, invoices, order confirmations and account statements, and a copy of every email sent goes automatically to a shared mailbox.
Spare-part prices straight from Bang & Olufsen
As an authorised B&O dealer, SBR works with B&O's official spare-parts catalogue. The price lists are imported directly into Business Central. Prices are updated, the sales price is calculated, and discontinued items are blocked automatically.
“The best part is that we can't tell it's a customisation. It feels like Business Central, just built for a workshop.”
Kenneth Ladefoged SørensenManaging Director and Owner, SBR ElectronicThe result: 15 hours saved per week
With the whole workshop in one system, the duplicate work disappears. No spreadsheets on the side, no manual transfer from workshop to invoice and no price lists typed in by hand. SBR Electronic now saves 15 hours a week. That is almost two working days, now spent on repairs and customers instead of administration. In a company with six employees, that makes a real difference.
The service module runs in Business Central in the cloud, and Invice updates the extension continuously so it keeps pace with Microsoft's releases. Since 2024, the solution has moved from version 24 to version 28 without any change to the workshop's workflows.
- 15 hours saved per week on administration
- One system for sales, service, warranty and finance
- Full overview of every repair, from hand-in to collection
- Industry standard with IRIS codes and reporting to manufacturers
- Always up-to-date B&O prices with no manual work
- Ready for the future with continuous upgrades in the cloud
“Invice understands how we work. When Microsoft releases a new version, they take care of it, and we can just carry on working.”
Kenneth Ladefoged SørensenManaging Director and Owner, SBR ElectronicAbout SBR Electronic
SBR Electronic ApS is an authorised Bang & Olufsen dealer in Buddinge, Denmark, with six employees. The company sells, repairs and services consumer electronics and is run by Managing Director and Owner Kenneth Ladefoged Sørensen.
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